FAQ

A: A revolution has begun. Fed up with constantly increasing prices, endless fees and taxes, and programming packages that include 40 channels you don’t want for every one that you do, cable and satellite customers  are kicking their service providers to the curb by cutting the cord and sourcing their TV programming elsewhere.

This may be a daunting idea – that cable coming out of your wall has been a sort of umbilical cord, nourishing you with entertainment for as long as you can remember.

Others may have concerns that ditching cable requires too many sacrifices. Well, I’m here to tell you it’s cheaper, easier than you think, and you don’t have to give up much – if anything – in the process.

A: The RIPCORD, powered by Android turns any Television into Smart TV. Stream Free TV, Play Games, Miracast / Airplay Content and Surf the internet are some of the things you can do on your Television.

A: A smart TV works with streaming services like Netflix and there is a charge or subscription associated with getting content. The RIPCORD Streaming TV & Media Player will work on any TV, as long as it has an HDMI input. The RIPCORD Streaming TV & Media Player makes any TV into a Super Smart TV, allowing you to go online, get your emails, access Facebook or Twitter, and install any of hundreds of thousands of apps. It is a mini Android computer which allows you to do anything you can do on a smart phone or tablet, only straight on your TV.

A: Android is the world’s most popular operating system for Mobile and Tablet devices. Google is behind the Android OS and popular applications such as YouTube, Gmail, google maps, PlayStore and many more apps. Cut the Cord Canada products are Preloaded with Android versions 4.4.2 to 5.1.

A: The RIPCORD Boxes connect directly to your TV and to your high-speed Internet service via your home network. Easy as 1-2-3 . Plug in, Connect and Watch.

A: In Canada, copyright laws exempt temporary reproductions or copyrighted works. Since most streaming video does not actually involve downloading a copy of the work (it merely creates a temporary copy that cannot be permanently copied), it is not illegal to view streaming videos in Canada. Furthermore, only the online streaming site you’re connected to knows the internet address of the viewer. That means that even if they wanted to, copyright holders simply can’t know who’s watching these videos.

In America, the laws are much more complex and so RIPCORD Streaming TV & Media Player cannot offer advice as to the legality of streaming shows. Android Boxes themselves offer lots of other OTA options such as Netflix, Hulu, etc. However if you chose to use streaming with Kodi add-ons like Genesis, you do so at your own risk.

A: No. These are not affected by any down time and all of the content available on them is openly shared on the internet for free. If you ever run into a problem with the player we are here to help you fix it. We offer a 3 months warranty and after that time we charge $30.00 to re-flash your RIPCORD Streaming TV & Media Player.

A: You can move your RIPCORD Streaming TV & Media Player between TVs if you want to do so. However, you can’t access the Android player from a TV that isn’t directly hooked into it like a PVR. For the best experience, one player per TV works.

A: That choice is up to you. Many people do cancel their cable after getting an RIPCORD Streaming TV & Media Player. The only reason you might not cancel is for Live Sports and Live News. You can watch a lot of Live Sports on your RIPCORD Streaming TV & Media Player, but we won’t lie to you and tell you that’s it’s the best. The quality is not always great. Many Live TV stations that are free such as Fox and NBC have major sporting events but if you’re truly a sports fanatic, you may want to consider buying a sports pack from a major sports league (NFL, NBA, MLB, NHL). For local news, there are a few options via the CanTV Live option.

A: Android TV replaced Google TV when it was announced at Google I/O 2014. Google TV was all about search, and integrating your TV into the web. RIPCORD Streaming TV & Media Player is about making your TV “smart”, adding useful apps and games.

A: Yes, your player will work anywhere as long as you have an Internet connection and the correct power adapter. The add-ons will still be able to be used to their full potential anywhere you go.

A: The Internet speed needed to view your content on the RIPCORD will depend on the resolution of the video you are streaming. Please reference the chart below to view the speed needed.
Speeds Down Stream (In Megabits Per Second)

  • SD Minimum 2Mbps
  • SD recommended 5Mbps
  • HD Minimum 5Mbps
  • HD recommended 10Mbps

A: The speed and reliability of your Internet connection plays a huge role in your ability to enjoy your favorite content on your RIPCORD Streaming TV & Media Player. To check your Internet connection speed please use the following instructions:

  • Click the green “My Apps” tab on the RIPCORD Streaming TV & Media Player home screen.
  • Click on the “Speed Test” app.
  • Click “Begin Test” on the screen and let the test run to see what speeds you currently have.
  • If you are getting less than the speeds recommended in the above chart there are some options you can try to help increase the speed.
  • Move your Wi-Fi router closer to your RIPCORD Streaming TV & Media Player.
  • Reset your Internet Modem by unplugging it for 30 seconds and then plugging it back in.
  • Contact your Internet Service Provider if you are not getting the speed for which you are paying.

A: 1 year warranty, and a year of technical support are included with the purchase of a RIPCORD Streaming TV & Media Player.

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